Update on VA records request for DD-214

I'm getting in the habit of recording phone calls.  This man was helpful, although the information and status of the URGENT request we submitted on July 16th is in limbo mode in their system.  The paperwork said to wait 90 days before inquiring.  90 days came and went on the 16th of this month.

Here is the original request:

Here is the e-mail stating they received the request.

Here is the conversation: conversation

I was on hold for nearly 20 minutes.  I cut out the hold music to save you the annoyance and anything regarding personal information.